Cloud Operations

Sophisticated monitoring is indispensable to ensure the service continuity of cloud applications. We help you design and set up effective monitoring so that you retain full control of all cloud components and service models (SaaS, PaaS, IaaS, etc.) regardless of the service provider – from the strategy, to implementation, and ending with commissioning in daily business. In doing so, we always coordinate the service monitoring design closely with the contractual management and the SLAs.

The application of traditional methods for IT service management (ITSM) to cloud management helps in devising, planning, supplying, operating and controlling cloud services. We assist companies in adapting cloud approaches for their ITSM, thus increasing the reliability and transparency of their IT. To do so, we use proven tools to promote the implementation of corresponding ITSM processes. 

The DevOps concept allows for a seamless connection between software development and IT operations. It is a prerequisite for the continuous delivery of software, which enables newly developed software features to be brought into production extremely quickly. This requires a continuous integration / continuous delivery pipeline, which automates all the significant steps from the build process, through quality assurance, and up to packaging and deployment. We help you set up and manage interdepartmental DevOps processes and assess continuous delivery processes in terms of risk, as well as based on governance and compliance aspects.

How successful was the cloud transformation? Have all the objectives been achieved? If not, why not? Our experts help you systematically evaluate completed cloud projects, identify opportunities for improvement, and define subsequent initiatives. In this way, you as a decision-maker gain a clear understanding regarding how effective the project was and what the implementation means for your organisation and your further pathway towards cloud computing.

Transitioning IT infrastructure into the cloud is often accompanied by a higher degree of standardisation, which opens up new possibilities for the automation of repetitive processes. We support you in selecting suitable tools for the cloud operations field which will allow you to effectively automate predefined IT processes. In this way, you optimise your IT operations, ensure better performance, and boost the efficiency of your business processes, all at the same time.

In order to minimise dependencies to cloud service providers, companies should ideally review any lock-in risks prior to migration and also consider a later exit as part of their planning. We help you prepare an exit strategy to actively manage risks and take all necessary precautions for transitioning following an exit.

The continuing education of employees is crucial for guaranteeing that the new processes of your cloud operations work and that all the guidelines in place are observed. We help you prepare the team involved in the use and development of cloud services quickly for the new situation. To do so, we rely on our extensive repertoire of proven training plans and documents, as well as communication materials. Based on these resources, we develop customised trainings for your individual circumstances.