HR Transformation: People Experience with Microsoft 

Your expert for questions

Sebastian Gemeinhardt
Director, HR Function Transformation Consulting at PwC Deutschland
Tel: +49 151 54382598
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PwC’s Immersive People Function powered by Microsoft

HR must turn into a People Function boosting engagement and fostering positive work experiences. By evolving into an Immersive People Function, HR can place employees, managers, and operations at the forefront, enhancing their daily work lives through precise, data-driven decision-making. Artificial Intelligence (AI) plays a key role in optimizing the administration and delivery of traditional HR products, boosting productivity, and aiding in talent development.

HR information and applications seamlessly integrate into the employees’ work environment, exemplified by the full incorporation of HR services into Microsoft Teams. Managers gain from a robust technical ecosystem featuring solutions like virtual leadership hubs and AI-enhanced tools for goal setting and communication, such as MS Viva for the HCM Cloud. These innovations guide HR’s evolution into a truly people-centric organization.

PwC and Microsoft: We optimally prepare your company for the future with AI.

Culture and ways of working

Today’s HR culture and working methods must evolve to enhance connectedness, belonging, and collaboration. Regular feedback and a supportive culture are crucial for allowing employees to grow organically and without stress. Tools like Microsoft Viva and Copilot help achieve these goals by facilitating open feedback communication. An effective HR function boosts satisfaction and increases the company’s value creation. 

Processes & Policies

Effective HR processes and policies are essential for talent acquisition and development. Currently, many HR processes are manual, presenting opportunities for improvement. Automation and data-driven decisions make HR processes more efficient and transparent. Tools like Microsoft Power Automate and Power Apps enable seamless candidate communication and expedite document review processes, leading to higher productivity and better employee experiences.

Technology

Integrating modern technologies into HR processes significantly improves user-friendliness and efficiency. Currently, employees navigate through various HR portals to find services. A central HR hub on a platform like Microsoft Viva greatly enhances the user experience. This “one-stop-shop” solution seamlessly integrates HR services, boosting productivity by providing quick and easy access to information and applications.

AI Readiness

A clear AI strategy in the HR domain is crucial for enhancing efficiency and achieving strategic goals. HR must possess the necessary data and technical skills to successfully implement AI initiatives. AI automates administrative tasks, enables data-driven decision-making, and offers personalized employee experiences. This optimizes the HR function and enhances employee satisfaction.

Providing value in a short time

Tailored Solutions

When it comes to building an Immersive People Function powered by Microsoft technology, Benefit Realization Management (BRM) is an essential part of our evaluation that ensures cost-effective results with zero customer risk throughout the entire engagement process. Our approach considers different aspects to ensure successful implementation and acceptance of benefits within the organization, i.e. Change Management and Adoption to support your HR organization and HR customers adapt tto he new technology; Regulation, Compliance, and Legal aspects to ensure adherence to legal and regulatory requirements and to minimize potential risks.

By collaborating with experts and utilizing proven tools s we enable effective tracking, measurement, and reporting of the realized benefits. BRM not only supports the achievement of goals but also contributes to long-term value creation and sustainability within the organization.