Implementing S/4HANA AT Zalando
Implementing S/4HANA AT Zalando
Europe’s leading online fashion platform, connecting customers, brands and partners in 17 countries. The company employs more than 6,000 people in Berlin and has over 15,000 employees worldwide.
Challenge
- Identifying and analysing the organisational changes that the project involved
- Preparing and enabling the organisation for go-live
- Change management integrated into project work at a late stage
Activities
- Specifying a change management plan and promoting understanding within the organisation
- Creating a change story and raising awareness of the case for change within the organisation
- Detailed change impact analysis to ensure that all processes and target groups were addressed
- Integrating training into the programme schedule in order to create synergies and prepare for the go-live
- Providing toolkits and templates in order to enable process owners to create training documents
- Planning and running train-the-trainer sessions; introducing new methods of enabling and post-go-live support activities
Value for the client
- Positive user experience, even during the test phase
- Internal employee competencies could be used to the full, which increased individual responsibility and acceptance of the project within the organisation
- All key end users informed and enabled prior to go-live
- Support structures for end users after go-live
- Tools introduced to collect feedback and suggestions from end users after go-live
Finance Operating Model for a automotive supplie
Finance Operating Model for a automotive supplier
This client is one of the world’s largest automotive suppliers, with around 50 sites on four continents and over 15,000 employees.
Challenge
- Ensuring project acceptance and support, both among management at HQ and in individual countries
- Providing change management support while rolling out the new operating model to the individual countries and business units
- Providing coaching and guidance to support both managers and employees, in the form of communication activities and training courses
Aktivities
- Developing the project vision and goals, and the key messages for management
- Producing materials to communicate with diverse countries, business units and groups of stakeholders
- Cascading information through levels of management; recording feedback and drawing up suitable changes and communication measures
- Communicating with employee representatives; supporting HR in allocating new roles and responsibilities
- Preparing and supplying transition playbooks for managers to use during the rollout
Value for the client
- Broad support for the project among senior management
- Managers were mobilised at an early stage, which enabled the initiative to be completed on time and on budget
- Project approved by employee representatives at an early stage
- Personalised communication with managers and employees ensured successful rollout of the new operating model
- New roles appropriately filled; new responsibilities quickly communicated